01Using Dear.so
These terms apply to the Dear.so website, desktop application, and related account and subscription services. Dear.so is operated by Macrofix Software Private Limited. In these terms, “we” and “our” refer to Macrofix Software Private Limited, and “you” refers to the person or organization using Dear.so.
By using Dear.so, you agree to these terms. If you use Dear.so for an organization, you must have authority to act for that organization. You must be legally able to enter into this agreement. If you do not agree, do not use the service.
02Accounts and access
Provide accurate account information, keep your sign-in details secure, and let us know if you suspect unauthorized access. You are responsible for activity you authorize through your account and for ensuring your team uses Dear.so within your plan’s user and device limits.
Your subscription gives you permission to use Dear.so for its intended purpose while your access remains active and you comply with these terms. The software, branding, and service remain the property of their respective owners. Open-source components remain subject to their own licenses.
03Connected apps and AI
Dear.so can work with business systems, files, websites, and AI providers that you choose. Connect only accounts and information you are authorized to use. You are responsible for the permissions you grant and for complying with your organization’s policies.
Third-party services have their own terms, privacy practices, fees, and availability. A Dear.so plan does not itself include a subscription to an external AI provider or business application unless expressly stated.
AI-generated answers and actions can be incomplete or incorrect. Review outputs, proposed changes, and recipients before relying on results or approving actions. Keep appropriate backups of important information. Dear.so does not replace qualified professional advice.
04Pricing, trials, and billing
Available plans and limits appear on the Pricing page. The price, currency, applicable taxes, billing interval, and any trial conditions presented at checkout govern your purchase.
Recurring subscriptions renew according to the checkout terms until canceled. Where a trial converts to a paid subscription, the checkout identifies when charges begin; cancel before that time if you do not want to continue. Trial eligibility may depend on your account’s subscription history.
Payments are handled through the payment provider identified at checkout, which may be Paddle or Dodo Payments. Its applicable payment terms also apply. You authorize the recurring charges you accept at checkout.
05Cancellation and refunds
Open billing from your account in the Dear.so app to manage or cancel your subscription. Review the cancellation screen for when access ends; available options may include ending access immediately or at the end of the billing period. Uninstalling the app does not cancel a subscription.
You may request a refund within 14 calendar days of a subscription charge. See the Refund Policy for eligibility, how to request a refund, and what happens after a refund is approved. These terms do not limit mandatory consumer cancellation or refund rights.
06Acceptable use
You must not use Dear.so to:
- Break the law, infringe another person’s rights, or access systems or data without permission.
- Distribute malware, send abusive or unlawful content, or disrupt services.
- Bypass license limits, security controls, or access restrictions.
- Probe or exploit vulnerabilities in systems without authorization.
07Your content and privacy
You retain your rights in the content you provide. You permit Dear.so to process that content as needed to perform your requested tasks and provide the service. You must have the rights and permissions needed to provide information and instruct Dear.so to use it.
The Privacy Policy explains account information, local workspace data, connected services, and privacy requests. Third-party providers may process information you send to them under their own policies.
08Availability and ending access
Features and integrations may change, and interruptions can occur because of maintenance, updates, or third-party services. We do not guarantee uninterrupted operation or that every output will be accurate.
We may restrict or suspend access when reasonably necessary to address misuse, security issues, nonpayment, or legal requirements. You can stop using Dear.so at any time; cancel recurring billing separately and keep copies of files you need.
09Responsibility and your rights
To the extent permitted by applicable law, Dear.so is provided on an “as is” and “as available” basis, without additional warranties of fitness for a particular purpose or error-free operation. We are not responsible for third-party services or actions taken outside the permissions and instructions you give Dear.so.
Nothing in these terms excludes liability that cannot legally be excluded or limits consumer protections that apply to you. Contact us first about a dispute so we can try to resolve it; your rights to seek remedies under applicable law remain available.
10Governing law
These terms are governed by the laws of India. Subject to any rights you have under mandatory consumer law, disputes arising from these terms or your use of Dear.so will be subject to the jurisdiction of the courts in India.
11Company details and contact
We may update these terms as the service changes. The date above identifies the latest revision. Material changes affecting an existing subscription will be communicated as required by applicable law, and any required acceptance will be requested.
For legal notices or questions about these terms, email info@macrofix.com. For Dear.so product or account support, email support@dear.so.
Macrofix Software Private Limited
Country: India
Published business contact address: Oyster Complex, 3rd Floor, Somajiguda, Hyderabad 500016, India
macrofix.com
12Software Licence Agreement and Terms of Service
Version 2026-09-18.2. Effective 2026-09-18.
The following is the archived agreement presented for explicit acceptance in the Dear.so desktop app. The company details and Refund Policy above remain available for your account and purchases.
13Desktop licence: About this agreement and the provider
These Software Licence Agreement and Terms of Service govern the Dear.so desktop application, updates supplied with it, and related Dear.so account and subscription services. Dear.so is a product of and is provided by Macrofix Software Private Limited, India ("Macrofix"). Macrofix publishes its business contact address as Oyster Complex, 3rd Floor, Somajiguda, Hyderabad 500016, India. In this agreement, "Dear.so", "we" and "us" mean Macrofix Software Private Limited; "you" means the individual accepting, or the organization that individual is authorized to represent. Send legal notices and agreement questions to info@macrofix.com. Contact support@dear.so for product or account assistance.
This agreement takes effect when you affirmatively select the acceptance checkbox and choose Accept and continue. You may read and save the agreement before deciding. If you do not agree, choose Decline and exit and do not use the software. Acceptance does not purchase a subscription, authorize a new charge, or give permission for every future task.
You must have legal capacity to enter into this agreement. If you act for an organization, you confirm that you have authority to accept on its behalf and to authorize the systems and information you connect. Do not use the service if applicable age or contractual-capacity requirements are not met.
14Desktop licence: Scope and order of documents
This agreement covers the desktop software and associated service access. Price, taxes, currency, billing interval, trial conditions, and purchase-specific entitlements are those clearly presented and accepted at checkout or in a separate written order. A separately signed enterprise agreement prevails to the extent it expressly changes these terms. Mandatory legal rights always prevail.
The Privacy Policy at https://dear.so/privacy explains information handling. It is a notice of data practices, not a blanket consent to optional processing. Third-party software and services may have separate licences or terms. No change to an unrelated web page silently changes the archived version of this agreement that you accepted.
15Desktop licence: Software licence and ownership
Subject to this agreement and your applicable plan, you receive a limited, non-exclusive licence to install and use Dear.so for its intended functions on devices and for users permitted by your plan. You may make copies reasonably necessary for installation and backup. You may use supported features for personal or authorized organizational work.
The software is licensed, not sold. Dear.so and its licensors retain rights in the application, branding, documentation and service, except for your own content and rights granted under third-party licences. You may not sell, sublicense, rent, or distribute proprietary parts of Dear.so as a separate product without written permission.
Do not remove proprietary notices, bypass subscription or security controls, or reverse engineer proprietary components except where applicable law or an applicable open-source licence permits it. This restriction does not override lawful rights of interoperability, research, repair, or other rights that cannot be restricted.
16Desktop licence: Accounts, devices and access
Provide accurate account information and keep authentication credentials secure. Do not share access beyond your plan's user permissions. You are responsible for use you authorize and must promptly notify support of suspected compromise. Our responsibilities for the security of the service remain applicable.
Account, device and installation information is used to manage authentication, device limits and licence status. Access may require an internet connection, account verification, and periodic licence checks. Any offline access is subject to the duration and conditions provided with your plan; offline operation is not guaranteed indefinitely.
An administrator acting for your organization may manage access according to the organization's arrangements. Ensure that the organization has the authority needed for those actions. Removing a device or signing out does not itself cancel recurring billing.
17Desktop licence: Instructions, automation and consequential actions
Dear.so can assist with reading and changing files, running commands, using websites, sending communications, and working with connected business systems when supported and authorized. The effects of an action depend on the instructions, permissions and tools you provide. Some actions can be difficult or impossible to undo.
Review intended recipients, commands, destinations, records, payments and other consequential changes before authorizing them. Use appropriate access limits, backups and approval procedures. Do not authorize actions on systems or data that you do not have permission to control.
Where you enable unattended or recurring work, understand its scope and monitor it appropriately. A general licence acceptance is not authorization to send a particular message, make a purchase, delete information, or carry out another specific action. Task and integration permissions continue to apply.
18Desktop licence: AI output and professional decisions
AI-generated content, code and suggested actions may be inaccurate, incomplete, insecure, biased, or unsuitable. Evaluate and test results before using them, particularly where errors could affect people, money, security, business records, or legal obligations.
Dear.so does not provide a guarantee of accuracy or replace qualified legal, medical, financial or other professional advice. Do not rely on it as the sole basis for safety-critical or other high-impact decisions without appropriate independent checks and human oversight.
Output may resemble material generated for others and may be subject to third-party rights. We do not promise that output is unique, copyrightable or free of infringement claims. This does not remove any rights or remedies you have under applicable law.
19Desktop licence: Connected services, credentials and extensions
You choose the third-party accounts, AI providers, websites, extensions and business systems you connect. Their services may require separate accounts, licences, fees and permissions. Your Dear.so subscription does not include third-party subscriptions or usage charges unless your order expressly says so.
Relevant prompts, files, records or task results may be transmitted to selected third parties to perform your requests. Review their terms and data practices before connecting sensitive information. You are responsible for having the necessary organizational and individual authorizations.
Third parties may change, restrict or discontinue their services. Extension and integration availability may therefore change. Review an extension's source, permissions and behaviour before using it. Our licence does not authorize access prohibited by a third party's terms or applicable law.
Disconnecting a service or revoking credentials limits future access where supported, but does not automatically undo completed actions or erase information already held by that service.
20Desktop licence: Your content and information handling
You retain your rights in content you supply. You grant only the permissions reasonably necessary to process that content to provide the service and perform your authorized requests. This agreement does not transfer ownership of your business records, files or communications to Dear.so.
Do not provide content you are not entitled to use or disclose. Apply safeguards appropriate to confidential information, personal data and regulated records. Where your organization requires a separate data-processing or security agreement, arrange it before using the service for that processing.
The desktop app stores workspace information locally, but local storage does not mean all processing stays on your computer. Account and billing services, selected AI providers, connected apps, and websites may receive information as described in the Privacy Policy and their own notices.
Licence acceptance is separate from any consent legally required for optional marketing, analytics, sensitive-data processing or other optional activities. Such choices must be offered separately where required; checking this agreement does not enable them.
21Desktop licence: Acceptable use
Do not use Dear.so to break applicable law; infringe intellectual property, confidentiality or privacy rights; impersonate others deceptively; distribute malware; engage in fraud; send unlawful or abusive communications; or access, alter or extract data without authorization.
Do not disrupt the service, evade access limits, exploit vulnerabilities without authorization, or use the software to defeat another system's security controls. Responsible testing must stay within permissions and applicable law. Report suspected Dear.so security issues privately to support@dear.so.
Export, import, sanctions and other applicable restrictions remain your and our responsibility as applicable to the relevant activity. This agreement does not authorize a transaction prohibited by law.
22Desktop licence: Plans, trials and recurring payments
Before purchase, review the plan, device/user limits, price, currency, taxes, billing interval, and any trial conversion details shown at checkout. Free access and manually granted access may have different limits and expiration dates. No payment obligation arises solely from accepting this agreement.
A recurring subscription renews under the checkout terms until canceled. If a trial converts to paid access, checkout must identify the applicable charge and when it begins. Cancel before the disclosed conversion or renewal time if you do not wish to continue.
Payments are processed by the provider identified at checkout, which may be Paddle or Dodo Payments. Applicable payment-provider terms also apply. You authorize only the charges and recurring arrangement you actually accept at checkout.
Plan changes may result in prorated charges or credits as disclosed through billing. Future price or material subscription changes will be communicated with any notice and choices required by applicable law. This agreement does not authorize undisclosed charges.
23Desktop licence: Cancellation, refunds and expiration
Manage your subscription through billing opened from your Dear.so account or through the identified payment provider. Review the confirmation for the effective date: available options may include immediate cancellation or cancellation at the end of the current period.
Uninstalling the app, signing out, declining a later agreement, or removing a device does not automatically cancel recurring charges. Cancel the subscription separately. If access is blocked, contact support@dear.so or the payment provider for cancellation and billing assistance.
Manual or time-limited access may expire without automatic renewal. Keep copies of information you need before access ends. Request refunds or report billing errors through the payment provider or support@dear.so with your account and purchase details.
Refund eligibility follows the purchase terms and applicable law. Nothing here waives mandatory withdrawal, cancellation, refund, warranty or other consumer rights, or makes acceptance of this agreement a waiver of those rights.
24Desktop licence: Updates, compatibility and availability
Updates may correct faults, address security issues, or change supported features and integrations. You should install appropriate security updates and maintain a supported operating environment. We do not promise permanent compatibility with every device, operating system or third-party service.
Availability can be affected by maintenance, outages and external dependencies. We do not promise uninterrupted or error-free operation. An express service-level commitment applies only if included in your separate agreement.
Where an update includes materially revised contractual terms that require acceptance, the revised version will be presented before continued use subject to those terms. An ordinary software update does not by itself constitute acceptance of new legal terms.
25Desktop licence: Open-source software and third-party materials
Dear.so includes or works with third-party and open-source components. Applicable copyright notices and licence terms for those components remain in effect. This agreement does not restrict rights those licences grant you.
Where a component's licence requires source-code access, attribution or other notices, those obligations remain applicable to the distributor. Contact support@dear.so for assistance locating relevant third-party notices or required source information. Third-party trademarks remain the property of their owners.
26Desktop licence: Suspension, termination and your files
We may limit or suspend access when reasonably necessary to address misuse, a security threat, nonpayment, or a legal obligation. Where appropriate and lawful, we will explain the reason and provide a reasonable opportunity to resolve it. Urgent circumstances may require immediate action.
You may stop using Dear.so at any time. When your licence ends, stop using proprietary software features for which you no longer have permission and remove copies except those you are legally entitled to retain. Cancel recurring subscriptions separately and preserve files you need.
Ending access or uninstalling the app does not necessarily delete local workspace data or records held by account, billing or third-party services. Deletion requests, retention obligations and third-party records are handled under the applicable policies and law.
Provisions that by their nature apply after termination, such as ownership, accrued payment obligations, lawful limitations and dispute handling, continue only to the extent permitted by law.
27Desktop licence: Warranties and limitations
To the extent permitted by applicable law and subject to any express commitments in your order, Dear.so is supplied on an "as is" and "as available" basis. We do not give additional promises that it will meet every particular purpose, produce accurate AI output, or work without interruption.
To the extent applicable law permits, we exclude liability for indirect or consequential losses resulting from use of the software, such as loss of anticipated profits, where such exclusion is lawful. This does not exclude liability that cannot lawfully be excluded or narrow an express remedy we have agreed to provide.
Nothing in this agreement excludes or limits liability for fraud, deliberate misconduct, death or personal injury caused by negligence where protected by law, or other non-excludable liability. Mandatory consumer guarantees, statutory remedies and other rights remain available.
28Desktop licence: Disputes and applicable rights
Contact support@dear.so with a description of a product or account problem so we can try to resolve it. Formal legal notices or dispute correspondence may be sent to info@macrofix.com. These contact options do not make contacting us a condition of exercising a statutory remedy or prevent you from contacting a regulator or competent court.
Applicable law and jurisdiction are determined by the rules that apply to your circumstances and any valid separate agreement. This version does not impose a particular country's law, exclusive court, mandatory arbitration, or a waiver of collective-action rights.
If a provision cannot be enforced, the remaining provisions continue to the extent lawful. A delay in enforcing a term does not automatically waive it. Changes to this agreement do not retrospectively remove rights already accrued.
29Desktop licence: Acceptance records and revised versions
The app records the agreement version, a content fingerprint, the time reported by your device, and the app version when you accept. After authentication, an acceptance record is associated with your account and installation identifier and the server records when it received that record. A device-reported time is distinct from the server receipt time.
These records support administration of the agreement and evidence of the acceptance presented to us. They are handled as account and security information under the Privacy Policy. A local acceptance on a shared computer is not automatically treated as another account holder's acceptance.
The app retains access to this version in its Legal settings. Material revisions that require renewed acceptance will be presented as a new version. If you decline, you can exit and contact support or the payment provider regarding existing subscriptions and any applicable rights.
30Desktop licence: Contact and copies
Macrofix Software Private Limited is the provider of Dear.so. Its website-published business contact address is Oyster Complex, 3rd Floor, Somajiguda, Hyderabad 500016, India. Legal notices and questions about this agreement, licence notices or privacy can be sent to info@macrofix.com. Product, account and billing support requests can be sent to support@dear.so. Include only information reasonably needed to identify your request; do not send passwords or unnecessary confidential records.
You can save a copy of the agreement from the app. The version and effective date identify the text presented for acceptance. The current website version is available at https://dear.so/terms and privacy information at https://dear.so/privacy.